Navdeep Malik, a seasoned Technology Program Management leader with a passion for leading complex initiatives, coaching professionals, enhancing customer experience and driving innovations. Navdeep believes in the power of collaboration to drive success and always exploring new avenues to collaborate.
Let's connect and see how we can make an impact together!
I have 18+ years of experience in Information Technology industry spanning across Telecommunications and Finance domains. Extensive experience in Program and Project management with Fortune 100 companies including Charter Communications and AT&T.
I have expertise in IT Program Management, Project Management, Product Management, Vendor Management and Customer Excellence. I am Project Management Professional (PMP) certified by PMI, SAFe6 Practice Consultant (SPC), SAFe6 PO/PM certified.
Theodore Roosevelt
Leading initiatives to drive cross-functional alignment and innovation in telecommunications technology. Managing Customer Operations portfolio to enhance customer experience during outage and service disruptions to Internet, Phone, Cable TV services for 32 Million customers in USA.
Led the implementation of applications modernization program across the organization to migrate 327 software applications from primitive technologies to advanced technologies and frameworks for cost savings and better experience for 40,000 thousand financial advisors and 2 Millions customers.
Led the development, enhancement and maintenance of 87 software applications for IT Operations organization with about $30 Million annual budget. Managed the Program Management Office (PMO) for 290 onshore and offshore resources managing contracts; developed methods, policies and procedures (MPP) for the engagement.
Managed the implementation of the CESAR/INEXS project to cater to the porting of the mobile phone carriers for customers in USA with faster process adoption and advanced technologies to enable network changes. Implemented applications to provide better User Interface for customer representatives to serve the customers and resolve user issues.
Developed the applications for Business Reciprocity project for the bank to provide the data and credit history of 2 Million business customers to the Credit Reference Agencies (CRAs) under the regulations of business reciprocity.
Developed software application and enhancements for the CESAR/INEXS project to cater to the porting of the mobile phone carriers for customers in USA with faster process adoption and advanced technologies to enable network changes. Developed better User Interface for customer representatives to serve the customers and resolve user issues.
Navdeep Malik holds a Bachelor's degree in Electronics and Communication from Guru Jambheshwar University.
Navdeep Malik holds a series of certifications related to the Program and Project management including:
Send me a message at info@navdeepmalik.com or ask me a question using this form. I will do my best to get back to you soon!
United States
NAVDEEP MALIK
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