About Navdeep malik
Professional Highlights
Navdeep Malik, a seasoned Technology Program Management leader with expertise in Telecommunications IT infrastructure creation and implementing Telecom Services solutions. Navdeep is passionate about leading complex initiatives, coaching professionals, enhancing customer experience and driving innovations. Navdeep believes in the power of collaboration to drive success and always exploring new avenues to collaborate.
Let's connect and see how we can make an impact together!
Work Experience Overview
I have 18+ years of experience in Information Technology industry spanning across Telecommunications and Finance domains. Extensive experience in Program and Project management with Fortune 100 companies including Charter Communications and AT&T.
Skills
I have expertise in IT Program Management, Project Management, Product Management, Vendor Management and Customer Excellence. I am Project Management Professional (PMP) certified by PMI, SAFe6 Practice Consultant (SPC), SAFe6 PO/PM certified.
Experience
technical program manager - 2019 to 2024
Leading initiatives to drive cross-functional alignment and innovation in telecommunications technology. Managing Customer Operations portfolio to enhance customer experience during outage and service disruptions to Internet, Phone, Cable TV services for 32 Million customers in USA.
program manager - 2018 to 2019
Led the implementation of applications modernization program across the organization to migrate 327 software applications from primitive technologies to advanced technologies and frameworks for cost savings and better experience for 40,000 thousand financial advisors and 2 Millions customers.
program director - 2013 to 2019
Led the development, enhancement and maintenance of 87 software applications for IT Operations organization with about $30 Million annual budget. Managed the Program Management Office (PMO) for 290 onshore and offshore resources managing contracts; developed methods, policies and procedures (MPP) for the engagement.
project manager - 2010 to 2013
Managed the implementation of the CESAR/INEXS project to cater to the porting of the mobile phone carriers for customers in USA with faster process adoption and advanced technologies to enable network changes. Implemented applications to provide better User Interface for customer representatives to serve the customers and resolve user issues.
Software engineer - 2008 to 2010
Developed the applications for Business Reciprocity project for the bank to provide the data and credit history of 2 Million business customers to the Credit Reference Agencies (CRAs) under the regulations of business reciprocity.
technical associate - 2006 to 2008
Developed software application and enhancements for the CESAR/INEXS project to cater to the porting of the mobile phone carriers for customers in USA with faster process adoption and advanced technologies to enable network changes. Developed better User Interface for customer representatives to serve the customers and resolve user issues.
education
Navdeep Malik holds a Bachelor's degree in Electronics and Communication from Guru Jambheshwar University.
Navdeep Malik holds a series of certifications related to the Program and Project management including:
- Project Management Professional (PMP)
- SAFe6 Practice Consultant (SPC)
- SAFe6 Release Train Engineer (RTE)
- SAFe6 Agilist
- SAFe6 Advanced Scrum Master (SASM)
- SAFe6 Product Owner/Product Manager (PO/PM)
- Certified Scrum Master (CSM)
MEDIA
MSN
Outstanding Program Management Leader for Excellence in Digital Communications
INTERNATIONAL BUSINESS TIMES
BUSINESS INSIDER